top of page
2.png

Terms & Conditions

Last Updated: November 2025

Welcome to MaidBee! By using our website or booking our cleaning services, you agree to the following terms and conditions.

1. Service Agreement

MaidBee provides residential and light commercial cleaning services. When you schedule a service, you agree to provide accurate details and ensure safe access to the property.

2. Booking and Payment

  • All bookings are confirmed upon receipt of a valid payment method.

  • Payment is due at the time of service unless otherwise agreed.

  • Cancellations or rescheduling must be made at least 24 hours in advance. Late cancellations may incur a fee.

3. Satisfaction Guarantee

Your satisfaction is our priority. If you are not fully happy with our cleaning, contact us within 24 hours and we’ll return to make it right — at no additional cost.

4. Liability

MaidBee is insured and bonded. However:

  • We are not liable for pre-existing damage or wear.

  • We do not assume responsibility for valuable or fragile items not disclosed before service.

  • Our cleaners are trained to respect your property and privacy at all times.

5. Safety and Access

To ensure a safe and efficient service:

  • Please provide entry instructions before your scheduled cleaning.

  • Our staff cannot move heavy furniture, climb ladders, or handle hazardous materials.

6. Use of Website

By using the MaidBee website, you agree not to misuse or attempt to disrupt its functionality. All website content — including text, graphics, logos, and images — is owned by MaidBee and protected by copyright law.

7. Changes to Terms

We may update these terms periodically. Continued use of our website or services indicates your acceptance of any revised terms.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us:
📧 info@maidbee.com
📍 Orange County, CA

Terms & Conditions

Last Updated: February 2026

These Terms & Conditions (“Terms”) govern the use of services provided by Maidbee Residential Cleaning Services (“Maidbee,” “Company,” “we,” “our,” or “us”).

​

By booking services with Maidbee or using our website, you agree to these Terms.

1. Services Provided

Maidbee provides residential cleaning services in Orange County, California, including but not limited to:

  • Standard home cleaning

  • Deep cleaning

  • Move-in / move-out cleaning

  • Recurring cleaning services

Service details, pricing, and scope are confirmed at the time of booking.

2. Booking and Payment

  • Payment is due at the time of service unless otherwise agreed.

  • We accept approved electronic payment methods.

  • Pricing is based on home size, condition, and requested services.

  • Additional charges may apply for excessive dirt, clutter, pet hair, biohazards, or undisclosed conditions.

​

Failure to submit payment may result in cancellation of future services.

3. Cancellation & Rescheduleling

  • We require at least 24 hours’ notice to cancel or reschedule.

  • Cancellations made with less than 24 hours’ notice may be subject to a cancellation fee.

  • Same-day cancellations or no-shows may be charged up to 50% of the scheduled service fee.

We reserve the right to cancel services due to unsafe conditions, weather emergencies, or unforeseen circumstances.

4. Access to Property

Clients must provide safe and timely access to the property.

If our team cannot access the home at the scheduled time, a lockout fee may apply.

​

Clients are responsible for:

  • Securing pets

  • Removing hazardous materials

  • Informing us of fragile or valuable items

5. Satisfaction Guarantee

If you are dissatisfied with your cleaning:

  • You must notify us within 24 hours of service.

  • We may return to re-clean the affected area at no additional charge.

  • Refunds are issued at our discretion.

We do not guarantee removal of permanent stains, mold, discoloration, or pre-existing damage.

  • Please provide entry instructions before your scheduled cleaning.

  • Our staff cannot move heavy furniture, climb ladders, or handle hazardous materials.

6. Damages & Liability

Maidbee is insured for residential cleaning operations.

If damage occurs:

  • The client must notify us within 24 hours.

  • We may repair, replace, or reimburse at our discretion.

  • Liability is limited to the cost of the damaged item.

We are not responsible for:

  • Pre-existing damage

  • Normal wear and tear

  • Improperly installed items

  • Fragile items not disclosed in advance

  • Cash, jewelry, or unsecured valuables

Clients agree to secure valuables before service.

7. Health & Safety Conditions

We reserve the right to refuse or discontinue service if:

  • The environment poses health or safety risks

  • There is evidence of hazardous waste, mold infestation, hoarding conditions, or biohazards

  • Aggressive pets are present

Additional fees may apply for extreme conditions.

8. Recurring Services

Recurring clients (weekly, biweekly, monthly):

  • May receive discounted rates

  • Must provide 24-hour notice to skip a scheduled cleaning

  • May be subject to rate adjustments with notice

We reserve the right to adjust recurring pricing with prior notice.

9. Website Use

By using our website, you agree:

  • Not to misuse, copy, or distribute content

  • Not to interfere with website security

  • Not to attempt unauthorized access

All website content is the property of Maidbee.

10. Limitation of Liability

To the maximum extent permitted under California law:

  • Maidbee shall not be liable for indirect, incidental, or consequential damages.

  • Total liability shall not exceed the total amount paid for the specific service.

Nothing in these Terms limits rights that cannot legally be limited under California law.

11. Force Majeure

We are not liable for service delays or cancellations caused by events beyond our control, including:

  • Natural disasters

  • Severe weather

  • Power outages

  • Government orders

  • Emergencies

12. Website Use

Your use of our services is also governed by our Privacy Policy.​

13. Dispute Resolution

Any disputes shall first be addressed through good-faith negotiation.

If unresolved, disputes shall be handled in the state courts of California, located in Orange County.

These Terms are governed by the laws of the State of California.

14. Modifications

We may update these Terms at any time. Updates will be posted on our website with a revised date.

​

Continued use of services constitutes acceptance of revised Terms.

15. Contact Information

Maidbee Residential Cleaning Services
Orange County, California
Email: info@maidbee.com

bottom of page